Who we are
Data protection principles
Information we collect
How we use your information
Who we share your personal data with
Security of your personal data
How long we keep your personal data
Access to and updating your personal data
Right to object
Your other rights
Exercising your rights
WHO WE ARE
We are Tricorn4 International, a Private limited Company registered in England and Wales under number 8760145 with its registered office at Bowman House Business Centre, Whitehill Lane, Royal Wootton Bassett, SN4 7DB.
Privacy Manager (Bev Bodio)
Bowman House Business Centre, Whitehill Lane, Royal Wootton Bassett, SN4 7DB
By telephone: +44 (0)1793 781243
By email: firstname.lastname@example.org
DATA PROTECTION PRINCIPLES
Tricorn4 International Limited adheres to the following principles when processing your personal data:
- Lawfulness, fairness, and transparency– data must be processed lawfully, fairly and in a transparent manner.
- Purpose limitation– data must be collected for specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes.
- Data minimisation– data must be adequate, relevant, and limited to what is necessary in relation to the purposes for which they are processed.
- Accuracy– data must be accurate and, where necessary, kept up to date.
- Storage limitation– data must be kept in a form which permits identification of data subjects for no longer than is necessary for the purposes for which the personal data are processed.
- Integrity and confidentiality– data must be processed in a manner that ensures appropriate security of the personal data, including protection against unauthorised or unlawful processing and against accidental loss, destruction, or damage by using appropriate technical or organisational measures.
INFORMATION WE COLLECT
Information you provide us
You may choose to provide us with personal data when you place an order or enquire to us, when we are in contact by phone, email, via our website or otherwise.
The categories of personal data you provide includes:
- first and last name;
- email address;
- phone number;
- postal address;
- marketing and communications data includes your preferences in receiving marketing from us and your communication preferences.
Information we collect from third parties
We collect most of this information from you directly. However, we also collect information about you
- which you have made public on websites associated with you or your company or on social media platforms such as LinkedIn; Facebook
Information we collect online
We collect, store, and use information about your visits to our website and about your computer, tablet, mobile or other device through which you access our website. This includes the following:
- technical information, including the Internet protocol (IP) address, browser type, internet service provider, device identifier, your login information, time zone setting, browser plug-in types and versions, operating system and platform, and geographical location;
- information about your visits and use of the Site, including the full Uniform Resource Locators (URL), clickstream to, through and from our Site, pages you viewed and searched for, page response times, length of visits to certain pages, referral source/exit pages, page interaction information (such as scrolling, clicks and mouse-overs), and website navigation and search terms used;
- information collected by cookies on our website (for more information on cookies, please see the section on cookies below).
Sensitive personal data
We do not seek to collect sensitive (or special categories of) personal data. Sensitive personal data is defined by data protection laws to include personal data revealing a person’s racial or ethnic origin, religious or philosophical beliefs, or data concerning health. If we do collect sensitive personal data, we will ask for your explicit consent to our proposed use of that information at the time of collection.
Our website is not intended for or directed at children under the age of 16 years and we do not knowingly collect data relating to children under this age.
HOW WE USE YOUR INFORMATION
The purpose for which we use and process your information (excluding sensitive personal data) and the legal basis on which we carry out each type of processing is explained below.
|Purposes for which we will process the information||Legal Basis for the processing your orders|
|To provide you with information on products that you request from us.||It is in our legitimate interests to respond to your queries and provide any information requested to generate and develop business. To ensure we offer a good and responsive service, we consider this use to be proportionate and will not be prejudicial or detrimental to you.|
|To send you alerts, newsletters, bulletins, announcements, and other communications concerning, notifications we believe may be of interest to you.||It is in our legitimate interests to market our services. We consider this use to be proportionate and will not be prejudicial or detrimental to you.
You can always opt-out of receiving direct marketing-related email communications or text messages by following the unsubscribe link.
|To enforce the terms and conditions and any contracts entered into with you.||It is in our legitimate interests to enforce our terms and conditions of service. We consider this use to be necessary for our legitimate interests and proportionate.|
|To send you information regarding changes to our policies, other terms and conditions and other administrative information.||It is in our legitimate interests to ensure that any changes to our policies and other terms are communicated to you. We consider this use to be necessary for our legitimate interests and will not be prejudicial or detrimental to you.|
|To administer our website including troubleshooting, data analysis, testing, research, statistical and survey purposes;
To improve our website to ensure that consent is presented in the most effective manner for you and your computer, mobile device, or other item of hardware through which you access our website; and to keep our website safe and secure.
|For all these categories, it is in our legitimate interests to continually monitor and improve our services and your experience of our website and to ensure network security. We consider this use to be necessary for our legitimate interests and will not be prejudicial or detrimental to you.|
Where we rely on legitimate interests as a lawful basis, we will carry out a balancing test to ensure that your interests, rights, and freedoms do not override our legitimate interests. If you want further information on the balancing test we have carried out, you can request this from our Privacy Manager.
If you do not wish to provide us with your personal data and processing such information is necessary for the performance of a contract with you, we may not be able to perform our obligations under the contract between us.
Tricorn4 International will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal data for an unrelated purpose, we will notify you in a timely manner and we will explain the legal basis which allows us to do so.
For email marketing to an individual subscriber (that is, a non-corporate email address) with whom we have not previously engaged as a client, we need your consent to send you unsolicited email marketing.
Where you provide consent, you can withdraw your consent at any time, but without affecting the lawfulness of processing based on consent before its withdrawal.
You have the right to opt out of receiving email marketing communications from us at any time by:
- contacting our Privacy Manager using the contact details set out above; or
- using the “unsubscribe” link in emails.
WHO WE SHARE YOUR PERSONAL DATA WITH
We share your information with the following third parties:
- with Tricorn4 International processing staff based in the UK;
- suppliers providing marketing services to us, or with whom we are conducting joint marketing exercises;
with our third-party data processors and service providers who assist with the running of our website and our office services including our IT support services, client reception and telephone answering services and data storage/back up services.
Our third-party processors and service providers are subject to security and confidentiality obligations and are only permitted to process your personal data for specified purposes and in accordance with our instructions.
In addition, Tricorn4 International may disclose information about you in the following circumstances:
- in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
- if all or substantially all Tricorn4 International assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets;
- if we are under a duty to disclose or share your personal data in order to comply with any legal or regulatory obligation;
- if necessary to protect the vital interests of a person; and
- to enforce or apply our terms and conditions or to establish, exercise or defend the rights of, Tricorn4 International our staff, customers or others.
We do not transfer your personal data outside the UK or the European Economic Area (EEA).
SECURITY OF YOUR PERSONAL DATA
We use industry standard physical and procedural security measures to protect information from the point of collection to the point of destruction. This includes encryption, firewalls, access controls, policies, and other procedures to protect information from unauthorised access.
Where data processing is carried out on our behalf by a third party, we take steps to ensure that appropriate security measures are in place to prevent unauthorised disclosure of personal data.
Despite these precautions, however Tricorn4 International, cannot guarantee the security of information transmitted over the Internet or that unauthorized persons will not obtain access to personal data. In the event of a data breach, Tricorn4 International have put in place procedures to deal with any suspected breach and will notify you and any applicable regulator of a breach where required to do so.
HOW LONG WE KEEP YOUR PERSONAL DATA
Your personal data will not be kept for longer than is necessary for the purposes for which it was collected and processed and for the purposes of satisfying any legal, accounting, or reporting requirements.
The criteria we use for retaining different types of personal data, includes the following:
- General queries – when you make an enquiry or contact us by email or telephone, we will retain your information for as long as necessary to respond to your queries. After this period, we will not hold your personal data for longer than one year if we have not had any active subsequent contact with you;
- Direct marketing– where we hold your personal data on our database for direct marketing purposes, we will retain your information for no longer than two years if we have not had any active subsequent contact with you.
- Legal and regulatory requirements– we may need to retain personal data for up 7 years after we cease providing services and products to you where necessary to comply with our legal obligations, resolve disputes or enforce our terms and conditions.
ACCESS TO AND UPDATING YOUR PERSONAL DATA
You have the right to access information which we hold about you. If you so request, we shall provide you with a copy of your personal data which we are processing (“data subject access request”). We may refuse to comply with a subject access request if the request is manifestly unfounded or excessive or repetitive in nature.
You may also have the right to receive personal data which you have provided to us in a structured and commonly used format so that it can be transferred to another data controller (“data portability”). The right to data portability only applies where your personal data is processed by us with your consent or for the performance of a order and when processing is carried out by automated means.
We want to make sure that your personal data is accurate and up to date. You have the right to have inaccurate personal data rectified or completed if it is incomplete. You can update your details or change your privacy preferences by contacting us as provided in “Contacting us” above. We may refuse to comply with a request for rectification if the request is manifestly unfounded or excessive or repetitive.
RIGHT TO OBJECT
You have the right to object at any time to our processing of your personal data for direct marketing purposes.
Where we process your information based on our legitimate interests
You also have the right to object, on grounds relating to your particular situation, at any time to processing of your personal data which is based on our legitimate interests. Where you object on this ground, we shall no longer process your personal data unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights, and freedoms or for the establishment, exercise or defence of legal claims.
YOUR OTHER RIGHTS
You also have the following rights under data protection laws to request that we rectify your personal data which is inaccurate or incomplete.
In certain circumstances, you have the right to:
- request the erasure of your personal data erasure (“right to be forgotten”);
- restrict the processing of your personal data to processing in certain circumstances.
Please note that the above rights are not absolute, and we may be entitled to refuse requests, wholly or partly, where exceptions under the applicable law apply. We may refuse a request for erasure, for example, where the processing is necessary to comply with a legal obligation or necessary for the establishment, exercise, or defence of legal claims. We may refuse to comply with a request for restriction if the request is manifestly unfounded or excessive or repetitive in nature.
EXERCISING YOUR RIGHTS
Where we have reasonable doubts concerning the identity of the person making the request, we may request additional information necessary to confirm your identity.
Our website may, from time to time, contain links to and from third-party websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and Tricorn4 International does not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Whilst every member of the Tricorn4 International team has a personal private email address, email which you send to us or which we send to you may be monitored by Tricorn4 International to ensure compliance with professional standards and our internal compliance policies. Monitoring is not continuous or routine but may be undertaken on the instruction of a Director where there are reasonable grounds for doing so. Occasional spot checks or audits may also be undertaken on the instruction or with the authority of a Director.
You have the right to make a complaint at any time with a supervisory authority, in particular in the EU (or EEA) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is ICO who can be contacted at https://ico.org.uk or telephone on 0303 123 1113.
Updated and effective as of 21st May, 2018.